Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at contacto@brillosano.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions about a return, you can contact us at contacto@brillosano.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.
Exchanges
The fastest way to get the item you want is to return the item you currently have. Once your return is accepted, you can place a separate order for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method.
Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund to your account.